You can return any unwanted items to us within 14 days from receiving your item. All labels must be intact and not show any signs of wear. Please be careful when trying on your items as we do not accept returns for tan or makeup marks and rips, every item is quality checked before despatch.
How to return your items
You may return any products you have purchased within 14 working days of actual delivery.
All returnable goods can be returned to the address provided below. You can also Email us at: [email protected] for further information.
Once we receive and check your returned product and everything stated seems to be in order, we will process your refund immediately. Please note we do not refund postage.
Please include your returns form and original invoice in your parcel.
Save and print our returns form here: EROX_Customer_Returns_Form
11 Ash street
We strongly recommend using a trackable method to send items back to us, such as Royal Mail Recorded Delivery, or a similar method which gives you a parcel tracking number. We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here.