Please read through the contents of this page carefully and be sure you understand our policies clearly before completing your purchase.
– If your item arrives damaged for whatever reason, we will send you a replacement free of charge
– If you receive the wrong item (whoops, we’re only human), we will send you the correct item! We may send you a return shipping label for the incorrect item
– Refunds/returns will not be provided due to customer error! Example: incorrect shipping address, not reading sizes or descriptions of products, etc.
– Our policy lasts 30 days from receipt of product. If 30 days have gone since you got the product, unfortunately we can’t offer you a refund or exchange
– To be eligible for a full refund on your returned item, the product must be in the same condition that you received it
Sale items are FINAL – products purchased on sale or at a promotional price will NOT be accepted for returns or exchanges
Once you have successfully submitted a return request, we will assess your request for validity and send notification stating whether your request is APPROVED or REJECTED.
If APPROVED, you may move forward with sending the item back to us. You will be responsible for return shipping costs.
If REJECTED, your return will not be accepted and any items sent back to us will NOT result in a refund of your order.
*There are certain situations where only partial refunds are granted (if applicable): the product is not in its original condition, is damaged or missing parts for reasons not due to our error, product is returned (date of shipping back) more than 30 days after delivery.
Once your return is received, you will be notified that we have received your returned product in acceptable condition.
If this is the case, then we will process your refund within 2 business days or receipt and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
If you need to exchange a product due to size, colour, or other issues, or if you would simply like to exchange for a product of equal value, please email [[email protected]] with a detail description of your request and your original order number.
*Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.