How do I contact you if I have any problems or queries?
You can reach our customer support team by emailing us at [email protected]. We usually reply within 2 hours!
Are my details kept secure?
Security is one of our top priorities here at EROX! so rest assured, we take responsibility in data protection with our customers.
Where is my order?
After an order has been placed, you will receive an email from us confirming your order. Once your order has been dispatched you will receive another email which will contain tracking information. You can also contact our support team to help track your order.
Can I exchange an item?
You sure can! please see our returns and exchanges page for instructions.
Have you received my return?
If you have returned the parcel via a trackable service, we recommended using the carrier’s tracking facility to see if it has been delivered before trying to contact us. If the parcel is showing as delivered, please allow up to 10 working days for us to process your return.
Do you ship outside the UK?
Oh yes girl, we do ship worldwide! if you need confirmation of your delivery destination, please don’t hesitate to contact us at: [email protected]
Am I able to cancel my order?
No need to worry, we got you covered. You cancel or make any changes to an order before it leaves our warehouse. Just send us an email with your order number and we’ll take care of it.
Do you have a size guide?
Yes, please click here to view our size guide.
How secure is shopping at EROX!?
We use industry-standard encryption systems for all sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Which payment methods do you accept?
We Accept ALL major Credit Cards via Stripe or Paypal.
Do you have any promotional codes?
Yes, we do. Be the first to find out about new arrivals and exclusive discount codes by subscribing to our newsletter or by following us on our social media pages:
Instagram, Facebook & Twitter: @eroxfashion